Paltering: When telling the truth in negotiations is actually dishonest

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Donald Trump answered a question about a federal lawsuit from 1973 charging his family’s firm at the time with housing discrimination. “When I was very young, I went into my father’s company,” Trump said in the debate. “We, along with many, many other companies throughout the country — it was a federal lawsuit — were sued. We settled the suit with zero — with no admission of guilt. A classic example in paltering

In the taxonomy of deception, many believe that the worst kind of lie is one of “commission” — intentionally misleading someone by knowingly making a false statement.

But another common type of deception — one many have witnessed but probably didn’t know what to call — may be viewed just as badly.

“Paltering,” or the active use of a truthful statement to mislead someone — is the subject of a new research study published in the Journal of Personality and Social Psychology. It finds that the tactic is not only common — more than half of business executives enrolled in a Harvard Business School executive education course admitted they had used it in some or most of their negotiations, for instance — but viewed with equal distrust as intentional lies. Participants in the study rated the behavior of someone who paltered in a negotiation as being just as unethical or untrustworthy as the person who outright lied with a known falsehood.

“We’ve underspecified what it means to do any form of deception other than a lie of commission,” said Todd Rogers, a professor at the Harvard Kennedy School and one of the authors of the paper, in an interview. Though not a new term — he says it’s borrowed from the field of philosophy — Rogers and his co-authors have co-opted the concept of paltering for the field of negotiation.

Their research found that people doing the misleading think paltering is better than committing an outright lie. But the target of the deception doesn’t: “If people find out that you paltered, which means you told truthful statements, they react as if you lied to them.”

Politicians, Rogers said, do this all the time. The most famous example may be Bill Clinton’s famous ‘is’ response to NewsHour host Jim Lehrer, with which Rogers and his co-authors launch their paper. Clinton told Lehrer in 1998 that “there is not a sexual relationship — that is accurate” with White House intern Monica Lewinsky. While the statement was technically true at the time — the Starr Commission found his relationship had ended months before the interview — it also misled people and did not tell the whole truth.

Rogers’ co-author, Francesca Gino, pointed to examples from the 2016 presidential election in an article in the Harvard Business Review. In the Sept. 26 presidential debate, for instance, Donald Trump answered a question about a federal lawsuit from 1973 charging his family’s firm at the time with housing discrimination. “When I was very young, I went into my father’s company,” Trump said in the debate. “We, along with many, many other companies throughout the country — it was a federal lawsuit — were sued. We settled the suit with zero — with no admission of guilt. It was very easy to do. . . . That was a lawsuit brought against many real estate firms, and it’s just one of those things.”

While there was no admission of guilt, Gino wrote, an investigation by the New York Times suggested the settlement did not mean the family company, which Trump was president of at the time, was innocent. The Trumps signed a consent decree, which typically does not include an admission of guilt, but “did include pages of stipulations intended to ensure the desegregation of Trump properties,” the Times reported. The Washington Post’s Fact-Checker also noted the particular lawsuit in question was “squarely aimed” at the Trumps and their company, not many companies.

Another example came from Hillary Clinton’s running mate, Tim Kaine, whose assertion during the vice presidential debate that “Richard Nixon released tax returns when he was under audit” made it seem like he did so while he was running for re-election. Gino notes that, in fact, he released them under audit a year after his re-election.

Business leaders do it, too. The researchers asked experienced negotiators who were part of an executive education course at Harvard Business School whether they engage in paltering, and 52 percent admitted to doing so. The study also found that participants believed that actively making truthful statements, even if meant to mislead, was more ethical than outright lies or passively omitting relevant information.

That could cause people to palter too much in negotiations, Rogers said. “If they think it is not that bad, and then think their counterparts won’t think it’s that bad, they’d be making a mistake,” he said.

The type of lie known as a lie of omission might be thought of as being similar to paltering. In both cases, the deceiver isn’t telling the whole truth. But they’re different, says Rogers: One is the passive failure to disclose something a negotiation counterpart doesn’t know, while paltering is the active use of truthful statements to mislead.
Say you’re negotiating with a buyer over a used car you’re trying to sell. If the buyer says “I presume the car is in excellent shape and the engine runs well,” simply failing to correct him if the engine has had problems is a lie of omission, Rogers says. But if you say “I drove it yesterday in 10-below temperatures and it drove well,” even if you know it’s been to the shop twice in the past month, that’s paltering. Opportunities to lie by omission, Rogers says, actually “don’t arise all that often.”

Of course, classifying whether voters or negotiation counterparts will see “paltering” as ethical is vastly complicated by an election in which the usual standards for truth and political rhetoric seemed to be ignored. Seventy percent of the statements by President-elect Donald Trump examined by the nonpartisan fact-checking outlet Politifact have been rated mostly false, false or “pants on fire.”

“Paltering is only important in a world where communicators feel they have to be able to say something that’s defensibly true,” Rogers said. “It’s crazy that we have to even acknowledge that constraint on the relevance of this.”

“It really requires norms of coherence and consistency,” he said. “And if you don’t abide by those, then there’s no reason you would ever need to palter, because you could just say whatever you want.”

WASHINGTON POST

  • 5thDrawer

    Good educational bit here … Having “coherence and consistency,” seems lost on many ‘translators’ too.
    Remembering the last line of an old song could help in the explanation …
    “The night that you told me, that little white Lie.” (things that make marriages falter … usually never forgotten. ;-))
    The problem within ‘the press’ has been to not continue to ask the original question again – for the clarity needed.
    While ‘editors’ may enjoy the ‘repartee’ of the interviews, or the ‘answers’ given as an answer, when it is ‘reported’ thusly and those who read the words notice the slithering through the grass at the same time, they begin to suspect all who attempt to bring out a reality, or some needed facts.
    We already suspect most ‘advertisers’, and do some extra investigating when buying that used car. And from experiences, we also know the ‘recall rates’ and the number of things that break down, on average, with ‘brand-new’ ones. SO WHY NOT dig back into the simple question to find where lies the truth – especially when the snake is going to ‘control’ your next 4 years? A country only running on it’s ‘passions’ begins to fall apart from the – perhaps later acknowledgments – that no-one believes ANYTHING from some ‘interviews’, and must taste the pudding before knowing the flavour, to finally make a decision about what could be ‘worse’ than the last cup.
    A bad way to avoid poisoning – but some can still be entertained by Fried Green Tomatoes. 😉
    Omitting that they are a ‘Nightshade’ variety of plant that needs ripening, can make things messy, if the question was only ‘Can you eat those’?. 😉